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From the company's inception more than 20 years ago, Derive Technologies has always understood that quality technology products and solutions are only effective if they are properly selected, deployed, and supported.

With today's healthcare organizations’ ability to support deployments of critical technology initiatives often limited by budget and/or headcount restraints, Derive is well-positioned to step in and provide the support they need, every step of the way.

Derive is one of a handful of IT technology resellers qualified to offer a comprehensive set of lifecycle support and service plans that address the very specific and uniquely challenging requirements of today’s healthcare organizations.

Our offerings fall into the following major categories:

  • Technology deployment services
  • Point-of-care deployment management
  • In-service support and training of users
  • Comprehensive on-site support agreements

Technology Infrastructure Deployment Services

Derive Technologies is a complete provider of survey, design, installation, and support services, including:

  • Facility requirements (power, telecom, cable plant, datacenter)
  • RF (wireless) surveys and wireless network design
  • Current- and future-state technology review and GAP analysis
  • Business continuity, remote access, and support requirements review
  • Complete design and build capabilities
  • Onsite support agreements including 24/7 coverage
  • Remote monitoring and proactive alerting

 Point-of-Care Deployment Management

Derive has extensive experience and is uniquely qualified, trained, and certified to handle the most demanding deployments involving technology and mobility solutions within patient care areas and procedure environments.

  • Planning & Project Management – Derive works closely with our healthcare clients to review site and area preparedness requirements and develop formal and detailed deployment plans and schedules
  • Shipping Logistics, Staging, On-site – Derive service representatives coordinate with healthcare clients to be on-site at each delivery stage. Our personnel work with designated hospital staff to:
  • Oversee all shipping logistics with shippers and carriers to manage delivery timetables
  • Confirm proper receipt of equipment and related items
  • Assist in the physical unloading of shipments at customer receiving docks
  • Remove shipping materials and place in customer-designated locations
  • Physically move materials (carts, mounts, technology) to staging area(s)
  • Physically deploy equipment to all installation areas following an agreed and documented schedule and methodology
  • Integration of Devices & Accessories (Peripherals) – Derive develops build-out documents that specify the exact requirements and configurations for each cart, mount, or other integrated device. Build-out documents include installation and configuration details, such as:
  • PC, laptop, or thin-client details
  • Image(s) and additional software configuration details
  • Asset tags and other unique identifiers
  • Physical assembly and configuration details
  • Images and details defining acceptable configurations

 In-Service of Users & Training of Support Staff

Derive service representatives provide on-site training of clinical users, support staff and other end-users. In addition to standard training, Derive also collaborates with clients to provide additional instruction incorporating customer-specific requirements regarding:

  • Usage workflows as they pertain to device and peripheral usage (example: barcode reader training)
  • Support processes following protocols and procedures (example: how requests for various types of support are to be directed and communicated)
  • Customized training materials

Derive Comprehensive Onsite Support Agreements

Derive offers comprehensive support plans to include newly acquired assets and assets currently in place. Derive’s support offerings encompass many features:

  • Comprehensive SLAs developed in conjunction with clinical and information technology representatives.
  • Derive [full-time, onsite; on-call] staff during standard business hours responsible for:
  • Responding to requests for service within agreed SLA terms
  • Responding to alerts generated by management software
  • Pro-active “roundings” of units and preventive maintenance
  • Ticket entry of Derive-identified problems with associated resolutions
  • Unit-level nurse station sign-off upon completion of rounds
  • Continuous improvement processes regarding user training and user needs/concerns
  • Comprehensive service/ticket system integration, reporting and communication
  • Comprehensive reporting and analysis of ticket histories, trending, training issues, etc.
  • 24/7 Availability—named Derive service staff will be on-call to client for critical ticket issues outside business hours
  • Engineers pre-screened by client with vendor badges and a complete understanding of hospital/provider facilities, guidelines, and protocols

To discuss at length Derive’s deep lifecycle management experience and how your organization might benefit, please complete the contact form at the bottom of this page for a complimentary consultation with one of our senior healthcare executives.

partners

Derive Technologies has provided business and technological innovation for our clients through progressive, decades-long relationships with some of the world's most important providers of core infrastructure, cloud, mobility, collaboration, security and numerous other solutions.

Advantech® is a leading player in the global healthcare market. Advantech iHealthcare has developed its core competencies and collaborated with international medical equipment manufacturers and system integrators to assist hospitals with advancing...
Amico designs, manufactures, and markets a broad range of products for virtually every department in today’s healthcare facilities. Amico’s product groups encompass: Headwalls Casework (customized hospital wall layouts) Suction and oxygen...
Barco® Healthcare designs and develops leading visualization products for healthcare organizations with an integrated approach. Across the hospital enterprise, Barco’s display systems help improve clinical performance in every department,...
Capsa Healthcare has a leadership position in the critical areas of medication management, healthcare IT, and pharmacy automation. Capsa solutions are deployed in an array of care environments including nursing homes, assisted living facilities, hospitals,...
Code is a technology leader in the latest generation of image-based barcode scanning systems used in critical applications found in healthcare, technology manufacturing, transportation, and other diverse industries.Code barcode reading solutions can be...
In the healthcare vertical, Ergotron boasts a wide portfolio of medical carts, wall-mounted workstations, and telehealth solutions. Medical carts – StyleView and CareFit carts are available in a wide range of configuration options and accessories,...
Fujitsu’s Imaging Solutions group specializes in compact form-factor, high-performance document scanners particularly well-suited to the needs of healthcare organizations, exemplified by the award winning fi-800R. This ultra-compact and versatile...
Humanscale Healthcare is a leader in next-generation point-of-care solutions that advance caregiver and patient safety, engagement, and satisfaction. The company’s mission is to create innovative healthcare technology solutions that empower a higher...
JACO is a leading manufacturer and integrator of point-of-care Electronic Medical Records (EMR) mobile computer carts, mobile cart power systems, wall stations and wall arm technology. JACO’s EVO series of powered and unpowered carts (for...
Metro delivers comprehensive solutions for healthcare providers with needs in the following areas: Shelving and racks Medical carts and medical storage COVID-19 solutions such as barriers, shields, sanitizer stands and holders, and PPE...
Seal Shield is a global leader in the development and manufacture of effective infection prevention technologies for healthcare and other industries. Seal Shield’s commitment to reducing the instance of cross contamination infections is reflected in...
Zebra strives to improve patient care by utilizing leading-edge barcode scanning and associated technologies ensures the right patient receives the right care at the right time. Use cases for Zebra scanners includes: Patient identification Specimen...
As a Dell Technologies Gold Certified channel partner, Derive represents Dell’s wide portfolio of datacenter, storage, cloud and desktop products plus related services. This includes:
Derive’s Premier Certification status with Cisco—and a long list of diverse technical certifications—enables fast, expert assessments, design, implementation, and support of today’s complex data network needs. Most of...
A highly valued channel partner, Citrix enables organizations to effectively support traditional office and remote virtual workforces with exceptional user experiences delivered via seamless VDI (Virtual Desktop Infrastructure) environments. Accompanied...
Derive Technologies partners with Nutanix to deliver powerful IT solutions based on the vendor’s highly popular hyperconverged infrastructure (HCI) technology. Derive and Nutanix can deliver the promise of HCI: A full IT infrastructure stack...
Veeam is an industry-leading backup and data management platform for on-premises, cloud-based, and virtual computing environments. In addition to normal organizational concerns about data loss from the unexpected, like power outages, today’s threat...
Webair specializes on the data security needs of several industry verticals: Financial, Healthcare, and Government. It provides: Private cloud hosting, storage services, and VDI solutions Offsite backups of mission-critical data and...
HP Inc. (HPI) provides a wide variety of endpoint devices like desktop and notebook computers, monitors, tablets, printers and imaging—along with a wealth of collaborative service offerings related to IT management—for small, medium and large...
Derive Technologies partners with HPE to deliver comprehensive computing, networking, and storage solutions, all with consumption-model (OPEX) options. Contact Derive for an informational briefing. HPE, formed after its split from the original Hewlett...
As a long-time Microsoft Gold Partner, Derive Technologies is highly experienced in delivering Microsoft’s solutions aimed at the enterprise and SMB space. Derive’s go-to solution portfolio includes Microsoft Windows, Microsoft 365, plus the...
Apple’s long-term relationship with Derive enables us to source, deploy, and support Apple devices and infrastructure for organizations that are both leading-edge and cost-effective. Derive has always taken special pride in being able to provide the...
VMWare is a premier provider of software solutions that enable organizations to operate multiple operating systems, applications, and computing workloads on a single server. By installing a hypervisor software layer on the server, one or more virtual...
Lenovo’s line of products extends well beyond its well-known and respected lineup of workstations, desktop computers, notebooks, laptops, ultrabooks, tablets, phones (Motorola) and monitors. The firm has extended its reach into the datacenter with...

reviews

Vince Splendido

I'm Vince Splendido, VP at Allied Health. Derive Technologies understands healthcare and has done excellent work for my organization.

Jim Lemma

Great business partner. Outstanding customer service.

Alexander Adil Faleh

Great service ! Great people!

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