Managed Services

MANAGED SERVICES

Managed services, simply defined, is the practice of outsourcing the responsibility for maintaining and anticipating the needs of processes and functions to improve operations and reduce costs. It offers a strategic alternative to the break/fix model by establishing a proactive approach defined through a contractual, service-level agreement (SLA).

Derive Technologies provides tailored managed service plans that integrate standard offerings with customized solutions to meet specific client needs. These services span various IT domains, offering both proactive and reactive support. Derive’s Project Management Office (PMO) facilitates efficient communication between client leadership and Derive’s delivery teams, ensuring alignment with SLAs and compliance with the PMBOK methodology.

Derive’s senior technology advisors bring additional value by providing visionary planning services to complement traditional managed services. For SMBs and mid-market organizations, Derive offers the Virtual CTO—a unique service designed to deliver enterprise-grade strategic technology roadmaps. This ensures alignment with your organization’s business goals and helps you anticipate future technology trends and opportunities.

Introducing Managed Desktop Services (MDS)

Derive’s Managed Desktop Services (MDS) employ a proprietary, time-tested methodology to maintain continuous deployment, patching, and software compatibility for your organization’s desktop and laptop devices. This service is designed to help companies thrive—not struggle—under the constant demands of endpoint device management by removing the burden of 24/7 endpoint management, freeing scarce IT staff resources, and maximizing endpoint performance and availability.

How It Works

• Managed Windows system and application updates.
• Remote support and monitoring.
• Endpoint compliance reporting and inventory tracking.
• Management of internal and external endpoints.

Endpoint Management+:

• Pre-deployment: Device selection and procurement, imaging, configuration, asset management, and security setup.
• Deployment: Asset deployment, Microsoft Intune enrollment, Autopilot data migration, and disposal of old devices.
• Operational: Automated patching, application updates, help desk, and remote monitoring.

Proactive Monitoring Services

• Monthly: Review infrastructure health, site status, application changes, and automated deployment rules, with detailed reporting.
• Quarterly: Evaluate system policies, Intune platform, and Autopilot profiles, ensuring feature branch compliance.
• Semi-Annually: Assess licenses, warranties, and application entitlements to maintain compliance and anticipate updates.
• Annually: Perform a comprehensive endpoint infrastructure review, deliver a year-in-review analysis, and discuss strategic recommendations.

Deliverables include endpoint wellness reports, status updates, and contract reviews to ensure alignment with business priorities.

Managed Desktop Escalation Support

• 50+ hours of reactive desktop troubleshooting.
• Access to Derive’s Enterprise Client Systems team for high-level support.
• Seamless integration into existing Endpoint Management+ agreements.

To have a discussion about Derive’s managed services, BOOK A FREE CONSULTATION